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TERMS & CONDITIONS

Dear Visitor,

The following GENERAL TERMS OF USE AND PURCHASE POLICIES govern the use of the website www.oliviaelisa.com, which is the official website of Olivia & Elisa. Visitors and/or users, or customers, must adhere to these terms. The site provides information about our brand's products and the possibility of purchasing them. Therefore, we suggest reading these terms before using the website:

1. GENERAL TERMS OF USE:

These GENERAL TERMS OF USE AND PURCHASE POLICIES are effective upon publication, without prejudice to future modifications without prior notice or consent. Olivia & Elisa is the sole party responsible for approving modifications to this publication.

Access and use of the website are free. By browsing the website, you are considered a user and fully accept all the terms of use.

By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to comply with all the terms and conditions set forth. If you do not agree with the terms, you must refrain from using the website and may communicate your disagreement to Olivia & Elisa.

Olivia & Elisa reserves the right to review or modify the GENERAL TERMS OF USE AND PURCHASE POLICIES, or any other content on the website, whenever deemed necessary, without prior notice to the user. Modifications will be made on the website, and it is the user's responsibility to review them each time they visit.

The user is obligated to make diligent, correct, and lawful use of the website and not to remove, bypass, or manipulate the copyright (intellectual property rights) and other data identifying the Olivia & Elisa brand.

2. INTELLECTUAL PROPERTY

All content on this website, such as texts, photographs, graphics, images, icons, software, graphic design, constitutes a work whose ownership belongs to Olivia & Elisa or its respective authors. Therefore, users are prohibited from reproducing, in whole or in part, any content without written authorization from the copyright holder. If content is owned by authors other than Olivia & Elisa, prior authorization will be obtained according to copyright protection laws.

 3. WARRANTIES

It is mandatory, under the terms established by law, to be responsible for the quality, suitability, safety, and good condition of the products.

The product warranty is 30 days from the moment of purchase and is only applicable for manufacturing defects that, for various reasons, were not detected during our visual inspection at the time of shipment. For this purpose, you must notify us within the first 5 days after receiving the product.

If a size exchange is required, you must notify us within the first 5 days after receiving the product.

In the case of a manufacturing defect that cannot be repaired, the product will be replaced with an identical model. If the model is no longer available, you can exchange it for another product of equal or greater value, paying the difference.

Discounted products are not eligible for exchange or return.

4. RESPONSIBILITY AND EXCLUSION OF WARRANTIES

The content of the website is general and serves purely informational purposes, with no guarantee of full access to all content, nor its timeliness, accuracy, suitability, or usefulness for a specific goal.

Olivia & Elisa will not be responsible for any damages resulting from the use of the information provided by the service.

Due to current technical limitations, Olivia & Elisa cannot guarantee the absolute lack of interference from third parties in the sites published on the internet. Therefore, we do not guarantee the accuracy or truthfulness of the content, its update, nor that it has not been altered or modified after being posted.

Olivia & Elisa excludes, to the extent allowed by applicable legislation in the Republic of Colombia, any liability for damages resulting from:

a) Inability to access the website or lack of accuracy, timeliness, or reliability of the content, including defects in the content transmitted, stored, or made available through the website or offered services.

b) The presence of viruses or other elements that may cause alterations to the user's computer systems, electronic documents, or data.

5. DURATION AND TERMINATION

The service provided by Olivia & Elisa’s website has an indefinite duration. However, the brand may terminate or suspend this service at any time without prior notice.

6. PRODUCT PRICES

All prices indicated for products on the website correspond to the product itself, and do not include VAT or any applicable taxes, nor shipping costs. Prices are subject to change without prior notice. We reserve the right to discontinue or modify any product without prior notice.

7. PRODUCT AVAILABILITY

Olivia & Elisa informs customers that the available units are updated based on warehouse stock. The brand will never intentionally offer for sale more units than it has available.

Olivia & Elisa will make every effort to meet customer demand for products. If a product is unavailable after an order is placed, the customer will be informed by email of the partial or full cancellation of the order. Partial order cancellations due to lack of availability do not entitle the customer to cancel the entire order. If the customer wishes to return the product after partial cancellation, they must follow the return process.

8. PAYMENT FOR PRODUCTS

The customer agrees to pay the full price of the product at the time of placing the order. In addition to the product price, shipping fees and taxes will apply, and these will be communicated to the customer before completing the purchase.

The customer must pay the total amount through PayU’s payment options, which are secured through PayU’s security protocols. For detailed information, see:
PayU Privacy Policy

If the customer notices any fraudulent charges on their card, they must notify Olivia & Elisa as soon as possible via email or phone so that the necessary steps can be taken.

9. ORDER CONFIRMATION

Once the order is confirmed, Olivia & Elisa will send the customer an email confirming the details of the purchase.

10. ORDER CANCELLATION

Olivia & Elisa accepts order cancellations when requested before shipment. To cancel, the customer must send an email to oliviayelisa@outlook.com.

11. DELIVERY TIME, LOCATION, AND LOST PRODUCTS

I. Product Delivery

Olivia & Elisa is committed to delivering the product in perfect condition to the address specified by the customer. To optimize delivery, the customer should provide an address where the order can be delivered. Olivia & Elisa is not responsible for delivery errors caused by an incorrect address provided by the customer.

Orders are delivered within 8 business days.

II. Delivery Timeline

We use Envía, Servientrega, or Interrapidísimo for shipping in Colombia, and DHL for all our international orders. Orders will be delivered within a maximum of 8 business days after order confirmation. These delivery times are estimates and may vary for logistical or force majeure reasons. In case of delays, Olivia & Elisa will notify the customer.

Each delivery is considered complete once the courier company has made the product available to the customer.

III. Delivery Data, Unsuccessful Deliveries, and Lost Products

If the customer is not present at delivery, the courier will leave a notice on how to reschedule. If no new delivery is scheduled within 8 business days, the customer should contact Olivia & Elisa. After 5 more business days, the order will be returned to our warehouse, and the customer will be responsible for return shipping costs.

IV. Delivery Diligence

The customer should inspect the package upon delivery and report any damage or anomalies to Olivia & Elisa via email within 24 hours. After this period, no incidents will be handled unless the issue falls under warranty.

12. RETURNS

I. Return Procedure

Products can be returned or exchanged as long as the customer communicates the intention to return the product within 15 business days from the date of purchase and meets other requirements.

Returns will only be accepted if:

  1. The product is in the same condition as when it was delivered, with original packaging and labels.
  2. The product is returned in the same protective packaging or in another protective box to ensure it reaches the warehouse in good condition.
  3. A copy of the receipt should be included, indicating the returned items and the reason for the return.

If the return is due to a fault on Olivia & Elisa’s part (e.g., defective or incorrect products), a full refund will be issued. 

II. Refunds

See returns and refunds policy.

13. EXCHANGES

Products can be exchanged within 15 business days from the date of purchase, as long as the customer meets the conditions mentioned above.

14. EXCLUSION OF WARRANTY LIABILITY

Olivia & Elisa will not be liable for warranty claims if the defect arises from:

  • Improper use of the product by the customer.
  • Failure to follow the product care instructions.

15. APPLICABLE LAW AND JURISDICTION

The services provided by this website and these General Terms of Use are governed by Colombian law, including Law 1480 of 2011 (Consumer Statute). The website design and content are protected under Colombian copyright laws and international agreements, including the U.S. Copyright Act of 1976.

16. DATA MANAGEMENT

If the visitor enters personal data into any of the systems on the website, Olivia & Elisa will handle this data confidentially and will only use it for purposes related to the services provided.

Olivia & Elisa is committed to not selling, sharing, or disclosing personal data without the explicit consent of the data owner.