TERMS & CONDITIONS

GUARANTEE

It is an obligation, in the terms established by law, to respond for the quality, suitability, safety and good condition of the products.

The guarantee of the products is 30 days from the moment of purchase and only for manufacturing defects that for various reasons have not been detected in our visual inspection at the time of shipment. For this purpose, you must notify us within the first 5 days once you receive the product.

If you require a change in size, you must notify us within the first 5 days once you receive the product.

In case it is a manufacturing defect and cannot be repaired, it is replaced by an identical model of the pajamas. If the model is no longer available, you can exchange it for any other pajamas of the same or greater value, canceling the difference.

Discounted products do not have the option of exchange or return.

No refunds of money are made.

PURCHASE POLICIES

DEAR VISITOR:

These GENERAL CONDITIONS OF USE AND PURCHASE POLICIES regulate the use of the website www.oliviaelisa.com, which is the official website of Olivia & Elisa, to which visitors and / or users, or customers must also submit information about its products is provided and offers the possibility of its acquisition; so we suggest reading it beforehand, before starting its use:

1. GENERAL CONDITIONS OF USE:

The following GENERAL CONDITIONS OF USE AND PURCHASE POLICIES come into effect from their publication, without prejudice to subsequent modifications without prior notice or consent. It is solely up to Olivia & Elisa to approve modifications to the text of this publication.

Access and use of this Website is free. The fact of browsing the Website, gives the condition of user and implies the complete and unreserved acceptance of all the conditions of use.

By accessing, browsing or using this Website, you acknowledge that you have read, understood, and undertake to comply with all the conditions and terms set forth herein. If you do not agree with the conditions, you must refrain from browsing this Website, and if you wish, communicate your disagreement to Olivia & Elisa.

Olivia & Elisa reserves the right to review or modify at any time the GENERAL CONDITIONS OF USE AND PURCHASE POLICIES, or any other content on the Website, when it deems it pertinent, without prior notice from the User. Modifications will be made on the brand's Website, being the User's responsibility to review and attend to them each time he / she enters to browse the Website.

The user undertakes to make diligent, correct and lawful use of the Website, as well as not to suppress, evade, or manipulate copyright (copyright) and other data that identify the Olivia & Elisa brand.

2. INTELLECTUAL PROPERTY.

All the contents of this Website, such as texts, photographs, graphics, images, icons, software, graphic design, constitute a work owned by Olivia & Elisa or their respective authors, for this reason users are prohibited from using it. total or partial reproduction, without written authorization of the owner. In the event that there is content owned by authors other than Olivia & Elisa, you will obtain prior authorization in accordance with the provisions of the rules that protect copyright.

3. LIABILITY AND EXCLUSION OF GUARANTEES

The content of the Website is of a general nature and is for informational purposes only, without fully guaranteeing access to all content, or its validity or timeliness, suitability or usefulness for a specific purpose.

Olivia & Elisa will not be responsible for damages that may be caused by using the information provided through the service.

Due to the fact that at present the technical means available do not allow to guarantee the absolute lack of interference of the action of third parties in the sites published on the Internet, Olivia & Elisa does not guarantee the accuracy or veracity of all or part of the information contained in the site, nor its update, nor that said information has been altered or modified in whole or in part, after being included in the site, nor any other aspect or characteristic of the information provided through the site or through the links eventually included in it.

Olivia & Elisa excludes, to the extent permitted by applicable law in the Republic of Colombia, any liability for damages of any kind arising from:

a) The impossibility of accessing the Website or the lack of veracity, accuracy, and / or timeliness of the contents, as well as the existence of vices and defects of all kinds of the contents transmitted, disseminated, stored, made available to the that has been accessed through the Website or the services offered in a traditional way or by means of the ectrónicos (online).

b) The presence of viruses or other elements in the content that may cause alterations in computer systems, electronic documents or User data.

4. DURATION AND TERMINATION

The provision of the service on the Olivia & Elisa Website has an indefinite duration. However, the brand may terminate or suspend the provision of this service at any time and without prior notice.

5. PRODUCT PRICES

All the prices of the products that are indicated through the Website include VAT and other taxes that may correspond. However, these prices do not include the costs corresponding to the delivery of the products. The prices of our products are subject to change without prior notice. We reserve the right to discontinue or modify the product without prior notice.

6. AVAILABILITY OF THE PRODUCTS

Olivia & Elisa informs the Client that the number of units available is kept updated with the stocks in the warehouse. In no event will Olivia & Elisa intentionally put more units up for sale than it has available.

Olivia and Elisa will do everything possible to please all their Clients in the demand for the products.

In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. The partial cancellation of the order due to lack of availability does not give the right to cancel the entire order. If, as a result of this cancellation, the customer wants to return the delivered product, they must follow the provisions of the Return section.

7. PAYMENT OF THE PRODUCTS

The Customer agrees to pay the full value of the product at the time the order is placed. To the initial price that appears on the Website www.oliviaelisa.com for each of the products offered, the corresponding rates will be added to the relevant shipping costs. In any case, these rates will be previously communicated to the Client before formalizing the purchase itself.

The Client must pay the total value corresponding to his order through the payments offered by PayU. Card payment is made with PayU security protocols. For detailed information, see:

https://legal.payulatam.com/ES/politica_de_privacidad.HTML

The Client must notify Olivia & Elisa of any undue or fraudulent charge on the card used for purchases, by email or by phone, in the shortest time possible so that Olivia & Elisa can take the appropriate steps.

Before the acceptance by Olivia & Elisa of any purchase offer made by a client and / or user, the client and / or user will be obliged to choose the way in which they will pay the corresponding price, in accordance with the means of payment that are already previously and specifically established on our website. We must warn that despite the fact that Olivia & Elisa has made a secure connection system available to our clients and / or users for the completion of all purchase offers, in no case will Olivia & Elisa be responsible for failures in the communications from banking or credit entities, as well as will not be responsible for damages that may be caused to customers and / or users as a result of an action or omission of said entities. When the payment has been verified by Olivia & Elisa, it may proceed to accept the purchase offer made by the client and / or user. However, Olivia & Elisa reserves the right to deny acceptance of an offer to purchase or to accept it but partially. In these cases, Olivia & Elisa will only be obliged to return to the client and / or user the amount canceled for the unaccepted purchase offer or the percentage corresponding to the unapproved part of a partially accepted purchase offer, without any interest rate. or performance.

8. ORDER FORMALIZATION

Once the order is formalized, that is, with the acceptance of the Conditions of Use and the confirmation of the purchase process, Olivia & Elisa will always send an email to the Client confirming the details of the purchase made.

9. CANCELLATION OF ORDERS

Olivia & Elisa will accept order cancellations when requested prior to shipment. To make the cancellation you must request it by sending an e-mail to oliviayelisa@outlook.com.

10. DEADLINES, PLACE OF DELIVERY AND LOSS OF PRODUCTS

I. Product delivery

Olivia & Elisa undertakes to deliver the product in perfect condition to the address indicated by the Client in the order form. In order to optimize delivery, we thank the Customer for indicating an address where the order can be delivered.

Olivia & Elisa will not be responsible for errors caused in delivery when the delivery address entered by the Clientity in the order form does not conform to reality or have been omitted.

Orders have a delivery time of 8 business days.

II. Delivery term

Shipments will be made through Send, Servuríaga or Interrapidisimo. The order placed by you will be delivered within a maximum period of 8 business days from when we have confirmed the order.

These deadlines are an estimate. Therefore, it is possible that they vary for logistical reasons or force majeure. In cases of delays in deliveries, Olivia & Elisa will inform its clients as soon as it becomes aware of them.

Each delivery is considered completed from the moment in which the courier company makes the product available to the Customer, which is materialized through the control system used by the courier company.

In the event of delays in the delivery of orders attributable to Olivia & Elisa, the Customer may cancel their order in accordance with the procedure described in item 11 "Returns". Delays in delivery will not be considered those cases in which the order has been made available to the Client by the transport company within the agreed period and could not be delivered for reasons attributable to the Client.

Once the order leaves our warehouse, an e-mail will be sent notifying you that your order has been accepted and is being shipped.

For security reasons, no order will be accepted when it is not possible to identify the recipient of the order and its address.

III. Delivery Data, Deliveries not made and Loss

If at the time of delivery the Customer is absent, the courier company will leave a receipt indicating how to proceed to arrange a new delivery.

If after 8 business days after the delivery of the order, delivery has not been arranged, the Client must contact Olivia & Elisa. In the event that the Client does not proceed in this way, after 5 business days from the delivery of the order, it will be returned to our warehouses and the Client will be responsible for the shipping costs and return to origin of the merchandise, as well as possible associated management fees.

If the reason why the delivery could not be made is the loss of the package, the courier company will initiate an investigation.

IV. Diligence in delivery

The Customer must check the good condition of the package with the courier company, indicating any anomaly that may be detected in the packaging. If, later, once the product has been reviewed, the Client detects any incident such as hit, breakage, indications of having been opened or any damage caused to it by the shipment, the Client undertakes to notify Olivia & Elisa via email within 24 hours after delivery. From that moment on, incidents of this type will not be dealt with (only parts under warranty).

11. RETURN

I. Return procedure

All products purchased from Olivia & Elisa may be returned and exchanged, provided that the Client communicates to Olivia & Elisa his intention to return the product (s) purchased within a maximum period of up to 8 business days from the date. purchase and that the rest of the conditions established in this section are met.

Olivia & Elisa will only accept returns that meet the following requirements:

1. The product must be in the same state in which it was delivered and must retain its original packaging and labeling.

2. The shipment must be made using the same box and / or bag in which it was received to protect the product. In the event that it cannot be done with the box and / or bag with which it was delivered, the Customer must return it in a protective box so that the product reaches the Olivia & Elisa warehouse with the maximum possible guarantees.

3. A copy of the delivery receipt must be included in the package, where the returned products and the reason for the return are also marked.

In order to facilitate the return process for Clients and to be able to correctly monitor it, Olivia & Elisa establishes the only return procedure established by Olivia & Elisa. If the reason for the return is attributable to Olivia & Elisa (the product is defective, not the one you ordered, etc.), the return amount will be refunded. If the reason is another (the products were sent correctly but they are not to your liking), the money that was paid for them is not refundable, but a change can be made in the product, for the same or a higher value paying the difference .

To proceed with a return, the following steps must be followed:

1. If the reason for the return is attributable to Olivia & Elisa, it can only be done within 24 hours of receipt of the product by the Customer. If the reason is another (the products were sent correctly but they are not to your liking), and The Client must notify Olivia & Elisa of his intention to return the purchased product (s) within a maximum period of up to 8 business days from the date of purchase.

2. Olivia & Elisa will inform the customer of the address to which the product should be sent.

3. The customer must send it through a courier company of her choice. The return shipping costs must be paid by the Customer.

4. Inform Olivia & Elisa of the courier company used, the date and time of the return.

II. Refunds to the CUSTOMER

The return of the products will give rise to a refund equal to the cost of the returned products, only in the event that the delivered product is defective or incorrect. Likewise, Olivia & Elisa will also reimburse the Customer for the corresponding shipping costs. Refunds are made through PayU.

12. CHANGES

All products purchased from Olivia & Elisa may be exchanged, provided that the Customer communicates to Olivia & Elisa his intention to return the product (s) purchased within a maximum period of up to 8 business days from the date of purchase. and that the rest of the conditions established in this section are met.

Olivia and Elisa will only accept changes that meet the following requirements:

1. The product must be in the same state in which it was delivered and must retain its original packaging and labeling.

3. A copy of the delivery receipt must be included in the package, where the returned products and the reason for the return are also marked.

In order to facilitate the return process for Clients and to be able to correctly monitor it, Olivia & Elisa establishes the only return procedure established by Olivia & Elisa. If the reason for the return is attributable to Olivia & Elisa (the product is defective, not the one you ordered, etc.), the return amount will be refunded. If the reason is another (the products were sent correctly but they are not to your liking), the cost of the return costs will be borne by the customer.

13. DISCLAIMER OF WARRANTY.

Olivia & Elisa will be exonerated of the responsibility derived from the guarantee, when it shows that the defect comes from:

1. The improper use of the product by the Customer.

2. When the Customer did not follow the instructions for the care of the product (see Product Care).

14. APPLICABLE LAW AND JURISDICTION

The provision of the website service and these General Conditions of Use and purchase policies of the website and the individuals that may be established, are governed by Colombian law. Law 1480 of 2011 "Consumer Statute", Internet pages, their design and graphic presentation, are protected by the provisions of Law 23 of 1982, Articles 12 and 30 and Decision 351 of the Cartagena Agreement (for the Colombian case ) and by the provisions of the Copyright Act 1976 of the United States of America.

We appreciate your interest in consulting this GENERAL CONDITIONS OF USE AND PURCHASE POLICIES.

DATA MANAGEMENT

In the event that the visitor enters personal data to any of the systems related or incorporated in the Website, Olivia & Elisa will treat the data confidentially and will be used exclusively for purposes related to the services provided by the brand.

Olivia & Elisa undertakes not to transfer, sell, or share the data received on the Website without the express approval of the owner of the data.